Salesforce.com Implementation & Administration

The past few months have been very exciting as I immersed myself in some strategic initiatives at a cloud-based lead to lease company based in Mountainview, California.  With 100 employees, the company was at an interesting juncture wherein they decided to put in a place a CRM system, phone system and new contact center. I led the review process for CRM systems and the company chose Salesforce.com for both Sales & Service Clouds. We are currently in the midst of the Sales implementation including the new "Chatter" feature.  Developing process flow charts and organizational charts have been critical in defining operations prior to configuring the Salesforce.com platform.  The team is very motivated and engaged so adoption has not been an issue.  The Service Cloud will be the next and more complex phase of the project as it also involves a contact center, phone system and integration with Salesforce.com.  The company leadership clearly understands that in order to scale the business and grow, more sophisticated systems need to be implemented across the organization.

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